Need a refund for your order? The process depends on where you placed your order:
If you ordered via Chowking Website or App:
1. Contact the serving store for your refund request
- Reach out to the Chowking store that prepared your order
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Request a refund and provide the following details:
- Customer name and contact number
- Order number
- Date ordered
2. Store handles the refund process
- The store will process your refund request
- They will get in touch with you on the progress
- Processing time: 5 working days
3. Receive your refund
- Refund will be credited back to your original payment method
Note: Refund credit to your account may vary depending on your issuing bank
If you ordered via Aggregator (GrabFood / FoodPanda):
1. Contact the aggregator's Help Center directly
- Open the GrabFood or foodpanda app
- Go to their Help Center or Customer Support section
- Submit your refund request
2. Aggregator handles the refund process
- The aggregator will process and manage your refund
- Follow their specific refund policies and timelines
- Refund will be credited according to their terms
If you ordered In-Store at Chowking:
1. Speak with the Manager on Duty
- When inside the store, reach out to the Manager on Duty
- Request a refund for your purchase
2. Provide your payment proof
- Present your Maya charge slip for refund request
- Provide any other payment documentation as needed
3. Store processes your refund
- The store will handle the refund process
- They will get in touch with you on the progress
- Processing time: 5 working days upon completion of necessary refund details
Note: Refund credit to your account may vary depending on your issuing bank
Important Reminders:
Keep your order receipts and payment confirmations for refund requests
Processing times may vary depending on payment method and issuing bank
Want easier access to your orders and faster support? Download the Chowking app today from Google Play and App Store, or visit chowkingdelivery.com to order online.