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How much is the minimum order for Chowlebration?
Chowlebration bulk orders and function room bookings start at ₱3,000. Final costs will depend on the selected food items, number of guests, function package, and any additional non-food materials or services requested.
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How much is the required down payment?
A minimum down payment equivalent to 50% of the total food cost is required to reserve a Chowlebration.
Any non-food costs, such as decorations, party favors, cakes, dining utensils, or other materials, must be paid in full upon booking, when applicable.
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Is a Chowlebration function room available nationwide?
Chowlebration function rooms are available at select Chowking stores only.
Please refer to the Chowlebration Function Room page to find a participating store near you. Function room availability and capacity are subject to confirmation by the store.
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When is my booking considered confirmed?
Your Chowlebration booking is considered confirmed once:
• The booking details have been finalized with the store;
• The authorized customer representative has signed the applicable booking form or contract; and
• The required initial payment has been received. The person identified as the authorized representative will serve as the primary contact for all booking updates, requests, payments, and concerns.
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Can I cancel my Chowlebration booking?
Cancellation must be made at least three working days before the scheduled pickup, delivery, or event date.
Cancellations made after this period may require the customer to pay all outstanding costs already incurred in preparing the order or event.
Please coordinate directly with the store for cancellation requests.
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Can I change my order, schedule, or booking details?
Requests to change the menu, quantity, date, time, pickup or delivery arrangement, or other booking details are subject to:
• Written approval by the Chowking store using the Big Order Booking Contract Form;
• Store, product, and function room availability; and
• Applicable price adjustments.
Payments already made will generally be applied to the revised booking and will not be refunded.
Chowking cannot guarantee that all requested changes can be accommodated.
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When should the final payment be settled?
All remaining Chowlebration costs must be fully paid at least three working days before the scheduled pickup, delivery, or event date, unless a different arrangement has been approved by Chowking in writing.
Additional orders must be fully paid at least two working days before the scheduled date.
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What payment methods are accepted?
Payment options may vary by store. Please confirm the available payment methods directly with the store handling your booking. Generally, accepted payment methods include cash, debit cards, credit cards, QR payments, and gift certificates.
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Can prices change after I make the initial payment?
Food items will be charged based on the applicable prices on the scheduled pickup or delivery date.
In case of a price adjustment, the customer will be required to settle any difference before the order is released or the event is held.
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Can I add more food or guests after confirming my booking?
Additional food orders may be accommodated subject to product availability and the store’s preparation capacity.
For function room bookings, additional guests or food orders of up to 20% of the original booking may be accommodated on a best-effort basis, subject to:
• The function room’s maximum capacity;
• Product availability; and
• Full payment within the required deadline.
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How long can we use the function room?
The standard function room reservation is for a maximum of two hours, beginning at the confirmed event time.
A maximum extension of 30 minutes may be requested before the event, provided that it will not affect another booking or regular store operations.
Any further extension may be charged at ₱500 per hour or any fraction thereof, subject to store approval.
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Can the number of guests exceed the function room capacity?
No. The actual number of guests must not exceed the function room’s maximum capacity indicated in the booking form or communicated by the store.
Customers must provide an accurate expected number of guests to ensure that sufficient space, food, and materials are prepared.
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Can we bring outside food, drinks, or a birthday cake?
Food and beverages that are not included in the confirmed Chowlebration order may not be consumed inside the Chowking store or function room unless expressly approved by the store.
Please coordinate any special requests with the store before your event.
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Can we bring our own entertainer?
Please coordinate entertainment arrangements directly with the store.
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Will we receive a refund if fewer guests attend?
No refund or adjustment will be provided when:
• The actual number of guests is lower than the confirmed number; or
• Some of the confirmed food items are not consumed.
The customer will remain responsible for the full cost of the confirmed booking.
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How soon should the food be consumed?
Chowking food items are best consumed immediately upon serving, pickup, or delivery.
For the best food quality and safety, food items should be consumed within a maximum of 30 minutes after receipt. Chowking may not be held responsible for deterioration caused by prolonged storage or delayed consumption.
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What happens if an unforeseen event affects my booking?
If an unforeseen event prevents Chowking from completing the scheduled delivery, pickup, or function, the store will contact the authorized customer representative.
Payments already made may be applied to a rescheduled booking, subject to:
• Store availability;
• Product availability; and
• Applicable price adjustments.
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How can I report a concern about my order or event?
Any complaint or concern must be raised by the customer or the authorized representative within 24 hours from the time of serving, pickup, or delivery. You may reach us through: https://help.chowking.ph/hc/en-us/p/contact-us
Chowking will review and validate the concern based on the circumstances and available supporting information.